Use for
Operational support
Route login problems, onboarding blockers, workspace friction, and data-feed issues into the signed-in support workflow.
Business
Partnership and rollout questions
Institutional pilots, team rollout planning, and operating-model conversations belong in the same support intake lane.
Outcome
A triage-ready support note
The authenticated form stores the message in STAN with account, session, and workflow context so the admin inbox can route it cleanly.
Before you submit
Bring this context when you enter the shell
The fastest route to resolution is a precise workflow description rather than a generic complaint.
- What workflow you were in when the blocker appeared.
- What you expected to happen and what actually happened instead.
- Any ticker, dataset, billing step, or access detail that narrows the issue.